Electra Business Awards 2017 client feedback
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"My wife and I were in a very tight situation. We needed to purchase a property before the end of 2017 as we were not New Zealand residents yet. After trying unsuccessfully with a couple of banks to get a mortgage on our own, we came across Craig Pope Mortgages, and he managed to pull off nothing short of a miracle. We got our first step on the property ladder, and I am sure this would not have been possible without Craig and his team. As this was the first time we purchased any property, Craig was very patient and responsive to all our inquiries which I can imagine at some points might have been too much. I'd just like to take this opportunity to once again thank Craig for coming through for us, and I would encourage anyone who thinks they're not going to be able to get a mortgage, to just give Craig a call! "
"When I talk with Craig he uses phrases like 'we' rather than 'you'. He makes me feel that he genuinely cares about obtaining a good outcome for me, and his communication is fantastic. I always know exactly how things are progressing and what the likely outcomes will be. Craig is by far the best mortgage broker I have ever used and I recommend him to friends and family whenever I have the opportunity."
"We were working within a very tight timeframe and Craig was able to work to meet these deadlines. He was always quick to communicate and respond to emails, and had great advice on the loan structure."
"Craig was totally onto things. He went above and beyond the call of duty to help us buy our first home. We would highly recommend him, he removed a lot of the stress from the process."
"It was great that you were able to come to our house at times that suited us (evenings & weekends). It made the whole process very easy. We were very pleased with the service we received, and that it was free of charge. We feel we are well on track towards paying off our mortgage more quickly."
"We liked everything about your service—advice, suggestions, being straight-up, your patience—you guys are just awesome!"
"We found Craig to be honest, reliable with the information he gave us, but above all he was/is an excellent communicator. Always available for a chat and returned phone calls."
"The service was exemplary. We would never have found the finance on our own and nothing was too much hassle. We would have given up and missed out on our new home, thank you"
"Your service is amazing. I had given up hope on securing my house for my daughter and me."
"We would recommend Craig to anyone who asks! Craig went above and beyond to get us a home loan and we appreciate it greatly! It is nice to be able to receive service of this standard as so many others fail. Craig has been a pleasure to deal with and the constant contact was a plus, well done."
"All I can say is totally professional and efficient. What a team."
"Service was exceptional, nothing was too much trouble. All our questions, no matter how 'strange', were answered with patience and understanding. You could not be in better hands."
"I was very impressed with Craig’s availability at all times and his rapid response to emails, texts, calls etc. Your commitment to clients is admirable."
"Fast for contact (even when you're on holiday Craig). Always there to answer any questions. It was great to have someone that was a huge help with buying our first home—thanks so much."
"We found the response time and advice excellent. As first-home buyers in a fast moving market, it was imperative we had our ducks in a row to move quickly when required. Craig was able to provide that service. Our nature is to be well-organised and be on top of what is happening at all times—this was certainly part of Craig's service that helped to alleviate the stress of buying."
"Everything was made so easy for us. We just sat back and it all happened. Craig had excellent suggestions to help us out. We wondered why we have always tried to do this ourselves in the past! Thanks."
"Craig has provided my wife and I with the most outstanding level of personal service that we have ever encountered."
"Thank you Craig! You were so helpful and would always respond to my annoying emails and questions!! Everything was so well organised for us and it made our first house purchase very easy and enjoyable. I would definitely recommend your services to others."
"Craig Sourced a mortgage for us when we purchased our new family home and set our other house up as a rental. Service was great, especially when dealing with all our questions."
"Open discussions, creative options, solution focused and always available. Nothing we wanted was straight forward but this didn’t phase Craig, he was always saying we could do it. Now we have purchased the land and will proceed to build shortly."
"I used both the mortgage and insurance services. Craig was excellent, he sourced a great structure and rates for my mortgage. He was really responsive over the weekend, helping me to gain a pre-approval for properties outside of business hours."
"We approached Craig after an initial meeting with our bank. Craig said he would ensure we got a better deal than we were currently being offered. From then on he took over the negotiations with the bank and managed to save us thousands of dollars."
"Friendly, informative, nothing seemed too much trouble. My emails and calls always got answered quickly and thoroughly."
"I liked the way Craig continuously updated us regarding the status of our loan and the way he looked for the best option."
"We’ve used Craig on a number of business ventures, from sales, to purchases, to seeking professional advice. We always receive extremely prompt, professional and balanced service and advice. We would highly recommend to anyone, regardless of where you currently are financially."